Shipping policy

Shipping

Orders are typically processed and shipped within ten business days, excluding weekends and holidays. Shipping costs are calculated at checkout and are non-refundable.

Once an order has shipped, Tamed Wild is not responsible for delays caused by the carrier. Please ensure your shipping address is correct at checkout, as we cannot guarantee address changes once an order has been processed.

Our subscription boxes are fulfilled on a month-prior schedule, meaning your first shipment is sent during the month following your initial purchase. For example, subscriptions placed in January begin shipping in February. Orders are processed in the order they are received, as outlined on the subscription listing.

Once your order has been fulfilled, you will receive an automated email containing your tracking information. Please note that it is normal for the tracking status to display as "Pending" while your package is being prepared for shipment. Tracking will update once the carrier has scanned the package into their network.

Returns

We accept returns on eligible items within 14 days of delivery, provided the item is unused, unworn, and in its original condition and packaging.

To initiate a return, please contact us at hello@tamedwild.com with your order number.

Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

Non-Returnable Items

The following items are final sale and not eligible for return or refund:

Digital products and downloadable content
Subscription products and recurring orders
Consumable items, including (but not limited to) teas, herbs, oils, and apothecary goods
Antique or vintage items from the True Story Collection

These items are excluded due to their nature, hygiene standards, or uniqueness.

Damaged or Incorrect Items

If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery at hello@tamedwild.com.

Please include:

Your order number
Photos of the item and packaging

We will review the issue and work with you to resolve it promptly.

Additional Notes

All returns are subject to inspection before approval.
Items returned outside the 14-day window may not be accepted.
Refunds are issued to the original form of payment once the return is approved and received.